When you place an order and we confirm it, a contract forms between you and the Company.
Any quotes or written confirmations we give you form part of that contract.

Only written statements from the Company are binding. Verbal promises from staff or agents are not part of the contract unless we put them in writing.

• All prices are in New Zealand dollars and exclude GST and freight unless stated otherwise.

• We may update our prices at any time before confirming your order.

• If factors outside our control increase our costs (for example shipping changes, government action, or supplier increases), we may revise your price. If this happens you may cancel the order.

• Payment is due when you receive your invoice and must be made before goods are released, unless we agree otherwise in writing.

• Approved account holders must pay by the 20th of the month following delivery.

• Late payments may incur interest at our bank rate plus 3 percent, charged daily.

• You are responsible for any debt recovery costs, including collection, legal or court fees.

The company will use all reasonable endeavors to make delivery/effect completion at the time requested by the Customer but if for any reason

We do our best to meet requested delivery dates. However, delays can occur for reasons outside our control.
We are not responsible for any loss caused by delays and delays do not give you the right to cancel the order.

We may cancel all or part of an order if a product becomes unavailable or uneconomic to supply.

Unless otherwise agreed, we arrange freight.

• Risk in the goods transfers to you once they are delivered.

• Ownership stays with the Company until payment is received in full.

• Until goods are paid for, you must keep them separate, secure and identifiable.

• If you do not pay, we may enter your premises to recover goods.

• If you sell unpaid goods, you hold the sale proceeds in trust for the Company.

If there is a defect caused by faulty workmanship or materials, we will choose to either replace the item or provide a credit, provided:

• Your account is paid up to date

• You notify us of the issue within 7 days of delivery

• You clearly describe the defect and, where possible, return the item

Once a garment has been printed, embroidered or altered, we cannot accept claims unless the defect was not discoverable beforehand.

For items not manufactured by us, our responsibility is limited to passing on any manufacturer warranty we can claim.

We are not liable for indirect or consequential losses of any kind.
Our total liability is limited to the value of the goods supplied.

You confirm that you are acquiring all goods and services from us for business purposes.
Under Section 43 of the Consumer Guarantees Act 1993, both you and the Company agree that the Act does not apply.

Items sold as “seconds” or “specials” carry no warranty.
Colour matching and design reproduction will be within normal commercial tolerances.

• All sales are final unless we have approved a return in writing.

• Approved sample returns (non-defective) made after 14 days may incur a 10 percent restocking fee (minimum $10 excl. GST).

• Samples returned without original packaging may incur a $3 repacking fee.

• Confirmed clothing-only orders that are later cancelled or returned may incur a 10 percent restocking fee (minimum $10).

• Decorated items (printed, embroidered, or otherwise customised) are not refundable unless defective.

• Exchanges for different sizes or styles may incur a $3 per-item restocking charge.

We do not begin production until artwork, proofs or mock-ups are approved in writing.
By approving artwork, you confirm that:

• All spelling, colours, placements and details are correct

• You understand the final result may differ slightly from on-screen proofs

Any errors present in the approved proof are your responsibility.

Colours can vary due to:

• Fabric type and batch differences

• Screen or print proof limitations

• Thread dye lots

We match colours as closely as commercially possible but exact matches cannot be guaranteed.

If you supply garments or items for decoration:

• They are provided at your own risk

• We are not responsible if items are damaged, lost, or unsuitable for the decoration method

• If an item is damaged during production, we do not reimburse or replace customer-supplied garments

Sizing varies across brands and styles.
You are responsible for selecting the correct sizes.
Decorated items cannot be returned or exchanged due to sizing issues.

We recommend using our samples, size charts or fitting sets.

The Company is not liable for mistakes arising from:

• Incorrect or incomplete specifications

• Wrong information supplied by the customer

• Changes requested after production has begun

If we print or reproduce artwork you provide, you confirm that you own the rights to use it.
You agree to indemnify the Company against any claims arising from copyright or intellectual property infringement.

We are not responsible for delays or failure to supply caused by events beyond our control, including supplier delays, transport issues, natural disasters, pandemics, or industrial action.